SLA — Service Level Agreement — Nethub
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Service Commitment

Service Level Agreement

We guarantee that your website stays online at all times. We share our commitments transparently.

Last Updated: 09.06.2026
%99.9
Uptime Guarantee

We offer a monthly 99.9% uptime guarantee for all shared hosting, VDS/VPS, and dedicated server services.

What Does This Mean?

Max. 43 minutes per month
Downtime excluding scheduled maintenance
Max. 8.76 hours per year
Annual total downtime limit

SLA Metrics

Metric Guarantee
Network Availability (Network Uptime) %99.9
Server Hardware Uptime %99.9
Support First Response Time (Critical) ≤ 15 minutes
Support First Response Time (Normal) ≤ 2 hours
Scheduled Maintenance Notification ≥ 48 hours in advance
Daily Backups 7-day retention
DDoS Protection 400 Gbps+ capacity

SLA Credit Policy

In the event of uptime falling below the committed level, service credits are provided at the following rates.

Monthly Uptime Range Service Credit
%99.0 — %99.9 %10
%98.0 — %99.0 %25
%95.0 — %98.0 %50
< %95.0 %100

Situations Outside SLA Coverage

Outages caused by the customer's own software or configuration errors
Pre-notified scheduled maintenance work
Force majeure events such as natural disasters or war
Third-party DNS or domain provider issues
Outages resulting from the customer exceeding service quotas
Account suspension due to security violations

Have questions?

Contact our technical team for detailed information about SLA.

Reach Support Team
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Tier IIIDatacenter
%99.9Uptime SLA
7/24Technical Support
SSL256-bit Encryption
DDoSInstant Defense
TürkiyeLocal Datacenter
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